How do I tell which entry describes my fault?

Start from what the appliance is doing rather than from what you think has failed. Each entry is titled with the symptom you would say on the phone and lists the symptoms underneath it. If two look close, read both — the difference is usually the question we would ask you first.

Do I need to know which part failed before I call?

No. The age of the appliance and a clear account of what it does, and when, is worth more than a guess at the part. That is what the $80 diagnostic is for: it answers the question with measurements. A written estimate is provided before any repair begins. No work starts without your approval.

2.0

Repair entries

Faults we are called out for on Wolf cooking equipment, numbered and indexed. Each entry sets out what we measure and what the repair involves.

A stainless professional range in a bright kitchen with a grate removed and a technician working at the burner head — Plate Most entries in this chapter begin the same way — a grate off and a burner in the open.

Entry list

Repair entries, by index number
No.	Entry	Equipment
2.01	Wolf oven not heating, or drifting A Wolf oven not heating at all, or drifting off setpoint, in Nocatee. Element, igniter, relay, sensor or door — the order we separate them in.	Wall oven, Range
2.02	Wolf burner clicks, no flame A Wolf sealed burner that sparks but never lights, in Nocatee. Gas supply, cap seating, blocked ports and spark faults, and the order we check them in.	Range, Rangetop, Cooktop
2.03	Wolf induction drops out A Wolf induction cooktop or range that shuts an element off partway through cooking in Nocatee. Pan detection, ventilation, supply legs and control faults.	Cooktop, Range
2.04	Wolf steam oven, no steam A Wolf convection steam oven that will not build humidity, in Nocatee. Fill-volume tests, generator condition, sensor faults, and when a part is past saving.	Convection steam oven
2.05	Wolf panel dark, no response A Wolf wall oven, speed oven or warming drawer with a dead display in Nocatee. Breakers, storm damage, thermal cutouts and control boards, checked in order.	Wall oven, Speed oven, Warming drawer
2.06	Wolf hood noisy or weak A Wolf ventilation hood that roars, rattles or clears nothing in Nocatee. Baffles, duct runs, makeup air and blower bearings, and what each symptom points at.	Ventilation hood
2.07	Wolf grill heats unevenly A Wolf outdoor gas grill with cold spots, weak burners or a dead igniter in Nocatee. Blocked venturis, corrosion, fuel supply and what a wet season does.	Outdoor grill

Scope of work

We service Wolf cooking equipment and nothing else. Equipment still inside the manufacturer's warranty should go through the manufacturer's own network.

Every entry in this chapter is a cooking fault. None of them is a heating or air-conditioning fault, and this company does not take that work: a furnace, a heat pump, an air handler or a house duct run needs a licensed mechanical contractor, not an appliance technician. Where these entries discuss a duct, it is the extraction run above a cooking hood, and where they discuss cooling, it is the air an appliance needs around itself to shed its own heat.

2.2.01 gas ranges
2.2.02 dual fuel ranges
2.2.03 induction ranges
2.2.04 rangetops
2.2.05 gas and induction cooktops
2.2.06 wall ovens
2.2.07 convection steam ovens
2.2.08 speed ovens
2.2.09 warming drawers
2.2.10 ventilation hoods
2.2.11 outdoor grills

What does a repair in this chapter cost?

$80 flat to come out and find the fault, credited in full against the repair when you approve it. Beyond that, the work below is what these jobs run to once parts and labour are counted — $80 at the low end, $690 at the top of the widest band on this page.

Completed work on the faults this page covers
No.	Work	Completed, parts and labour
2.3.01	Flat diagnostic fee	$80
2.3.02	Igniter or spark module replacement	$190–$550
2.3.03	Burner valve or orifice service	$230–$660
2.3.04	Oven thermostat or temperature sensor	$180–$520
2.3.05	Convection fan or motor	$260–$690

A range, because the firm figure is written down after the diagnosis and not before it. The band a job lands in depends on which part failed, whether the appliance has to come out of the cabinetry to reach it, and what the part costs the week it is ordered. A written estimate is provided before any repair begins. No work starts without your approval.

Chapter 6 — the whole table, and what the fee covers

Questions about the repair index

How do I tell which entry describes my fault?: Start from what the appliance is doing rather than from what you think has failed. Each entry is titled with the symptom you would say on the phone and lists the symptoms underneath it. If two look close, read both — the difference is usually the question we would ask you first.
Do I need to know which part failed before I call?: No. The age of the appliance and a clear account of what it does, and when, is worth more than a guess at the part. That is what the $80 diagnostic is for: it answers the question with measurements. A written estimate is provided before any repair begins. No work starts without your approval.