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Privacy
This website
This site sets no cookies, embeds no scripts from other servers and makes no external requests; its visit recordings by PostHog are described below. Fonts and styles are served from the same domain as the pages. Nothing you do here is profiled.
Our hosting provider keeps standard server logs, which include IP addresses, for security and abuse prevention. We do not read them for marketing.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
When you contact us
When you call, we keep what you give us on the phone: name, address, telephone number, and the details of the appliance and the fault. We use it to schedule the visit, order parts, and honour the warranty on the work. We do not sell it, rent it or share it with anyone except a parts supplier when a part has to be ordered against your machine.
Retention
Service records are kept for as long as the parts warranty runs, plus the period our accountant and the state require for tax records. To ask what we hold about you, or to have it deleted where we are not required to keep it, call +1 (904) 605-5889 and ask for it.
Twenty Mile Range Co. is the data controller for the purposes of this page.