13.0
What owners said after the visit
Rated 4.5 out of 5 from 55 published entries. All 55 are printed below, in full, including the ones that are not flattering.
How to read these
Each entry is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the middling ones sit in the run with the rest. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
No entry quotes a figure. What a visit costs is set out in chapter 6, where it can be checked against the invoice, and what happens after the work is in chapter 12. If an entry below describes what your own appliance is doing, the repair entries explain how that fault is found, and the village entries cover what is particular about kitchens in each part of Nocatee.
Everything here is Wolf cooking equipment: gas and induction cooktops, ranges and rangetops, wall ovens, steam ovens, ventilation hoods and outdoor grills. Nothing else is on the van and nothing else appears below.
All 55 entries
The oven panel went black overnight and the range was otherwise fine. He measured the supply into the control, found the transformer had failed open, and replaced that rather than the whole assembly.
Delia W.
Steam stopped halfway through and the tank light came on with a full tank. He cleaned the contacts in the reservoir housing, which had gone dull from the hard water here, and it has read correctly since.
Marcella D.
The hood had gone from a hum to a drone and pulled nothing. He took the blower out, showed me the grease sitting a finger thick on the wheel, cleaned it and rebalanced it. The kitchen clears in seconds now.
Priscilla T.
The front burner ticked away and never took. He found the spark electrode sitting too far from the cap and the ceramic hairline cracked. New electrode, gap set with a gauge, and it takes on the first turn.
Harriet L.
Everything came out underdone and the oven felt cool. He put a probe in, showed me it was running well under the set point, and replaced a sensor that had drifted rather than adjusting the offset to hide it.
Beatrice H.
The cooktop kept dropping out about twenty minutes into anything. He checked the air path underneath and found the joiner had boxed it in with no gap at the back. He opened that up and the cut-outs stopped.
Clementine F.
The outdoor grill had a cold half and a scorching half. He found one burner tube corroded through underneath where you cannot see it, replaced the pair so they would wear evenly, and reset the shutters.
Rosemary I.
Half the display was lit and the rest was blank. He found a cracked ribbon connection where the panel flexes as the door shuts, replaced the display and rerouted the cable so it stops being worked loose.
Ignatius R.
Only the lowest speed worked. He found a failed relay on the hood control and replaced the board, then went up into the attic and checked the duct run before saying the job was finished.
Ronald K.
Two burners lit and two would not. He isolated the spark module, showed me which outputs were dead on his tester, and fitted a replacement. He also cleaned the burner heads while the top was apart.
Terrence O.
The oven would reach temperature and then sag badly during a long roast. He found the door seal flattened along the bottom edge and heat leaving where you would never feel it. New seal and it holds.
Norbert A.
The left half died under load while the right half was fine. He isolated the power board for that side, replaced it, and then ran both halves flat out with pans of water before he would sign the job off.
Roland G.
Steam output had fallen away over a year to almost nothing. There was heavy scale in the generator, which he descaled and then set out a routine for, given how hard the water runs in this part of the county.
Barnaby T.
Heat pooled at the back of the grill and the front barely browned. He levelled the whole unit in its island, which had settled, and replaced two heat shields that had warped enough to redirect the flame.
Vernon X.
The panel died the morning after a bad night of lightning. He checked the outlet and the breaker first, then found the board had taken the hit, and would not order anything until he had proved it with a meter.
Perpetua L.
It clicked continuously even with every knob off. He tracked the fault to one switch that had stuck closed after a spill, replaced it, and checked the others in the bank rather than waiting for the next one.
Fiona B.
The hood rattled hard whenever it started and settled after a minute. It was a loose mounting bracket that had never been tightened at installation, plus a cracked damper flap. He fixed both in one visit.
Wilhelmina S.
Temperature swung by a wide margin in both directions. He found the bake element open at one end, which meant the oven was running on the broil element alone in bursts, and replaced it the same visit.
Estelle C.
It cuts out much less than it did and he clearly knew the appliance. I would have liked a clearer explanation of what he actually replaced, because the written summary was thinner than the conversation.
Bettina Q.
Water was pooling in the base and cycles were ending early. The drain had silted up with scale. He cleared it, checked the fall on the hose behind the unit, and found a kink from when it was last pushed back.
Antonia S.
The infrared section would not come up while the standard burners were fine. He replaced the emitter panel and its igniter together, and pointed out the drainage hole that had been blocked and rotting it out.
Loretta Q.
The display kept resetting itself mid-bake. He found a loose neutral at the terminal block behind the range, remade the connection, and had me watch a full cycle with him before he called it done.
Alistair N.
Our simmer burner lit with a small pop and then went out. He found the cap seated wrong and half the ports carboned up from a sauce that had boiled over months ago. He cleaned it and reseated it properly.
Julian M.
Smoke sat in the room even with the hood on full. He measured airflow at the grille and at the roof cap, found the flexible section above the ceiling half collapsed, and replaced that length with rigid pipe.
Gerald P.
It holds temperature now, so the repair worked. It took three appointments to get there, and the first two were spent chasing a control fault that turned out not to be the problem at all.
Humphrey V.
The whole top shut down and would not come back after a storm. He found the surge had taken the low voltage supply on the main board, replaced that stage, and talked through protecting the circuit properly.
Franklin Y.
The pump buzzed but moved nothing at all. He took it out, showed me the impeller packed solid, and fitted a new pump along with an inlet screen so it will not swallow the same grit next year.
Reginald E.
Nothing on the grill got properly hot any more. He tested the supply, found the regulator had latched into its low flow mode after a tank change, and reset and then replaced it when it did it again.
Sheldon B.
Nothing on the panel responded although the oven light still worked. He traced it to a failed keypad rather than the board underneath, which was the cheaper of the two, and told me so unprompted.
Rowena P.
Nothing on the top would spark after we had the counters resealed. He found the ignition ground had been left loose behind the panel by whoever pulled the range out. He remade it and tested every position.
Aurelia N.
One lamp in the hood had died and the other flickered. He replaced both drivers rather than only the failed one, and explained that leaving the working one would just bring me a second call in a month.
Noelle A.
The convection setting ran far hotter than the number on the dial. He calibrated against a probe, found the fan running slow enough to leave a hot pocket at the back, and replaced the motor.
Lavinia M.
One zone stopped seeing my pans while the rest were fine. He checked the coil, found a broken joint on the sensing lead and repaired it. He also showed me how to tell whether a new pan will work before buying.
Marion E.
Steam was escaping at the top of the door and blackening the cabinet edge above. He fitted a new gasket, adjusted the catch so the door pulls square, and cleaned the mark off the cabinet before leaving.
Isadora N.
Flames were rolling out from under the front lip. He found the grease tray warped and sitting proud, which was pushing the flame forward, and fitted a new tray plus the two clips that hold it square.
Yvette M.
The clock stayed on but every button was dead. He found corrosion on the ribbon pins from steam rising off the cooktop below, cleaned and reseated them, and fitted a shield that should keep it out.
Osmond K.
The burner works now and the diagnosis was sound. Getting there took two visits, because the first electrode that arrived was the wrong length for our model and he would not force it in.
Dexter R.
The blower would run for a minute and cut out. He found the motor drawing far more current than it should and getting hot enough to trip its own protector. He replaced the motor and it has run steady since.
Bertrand H.
The oven kept cutting out mid-bake and coming back later. He found the thermal protector doing its job because the cooling fan had slowed, and replaced the fan instead of just resetting the protector.
Sebastian O.
The fan under the cooktop had become loud and then the unit began cutting out. He replaced the fan and vacuumed years of dust from the cavity below, which nobody had touched since the house was built.
Kenneth U.
The oven heated but produced no steam whatsoever. He tested the generator element circuit, found an open thermal fuse plus the reason it had opened, and replaced both rather than only the fuse.
Percival K.
One side of the grill would not stay lit in any wind. He cleared insect nesting from the venturi on that burner, fitted a mesh at the shutter, and told me when in the year it is worth checking those again.
Casimir T.
The panel flickered and then went out altogether after a few days. He replaced the control and showed me the scorch mark on the old board where a track had been running hot for some time before it gave up.
Cecilia G.
One burner would light only after a long hold on the knob. He measured the gas valve response, found the safety magnet weak, and swapped it. It comes up straight away now and stays up when you let go.
Miranda C.
The touch controls on the hood face had gone erratic. He traced it to steam getting behind the panel from the pot filler position below, replaced the control and sealed the joint that was letting it through.
Simone V.
Bread was burning underneath and pale on top at the same setting. He found the lower element sitting out of position after an earlier repair, refitted it correctly and checked the clearance around it.
Georgina B.
The controls locked and every press did nothing. He found a spill had wicked under the front edge of the glass and left residue on the sensor board. He dried and cleaned it, then resealed the edge strip.
Adelaide J.
The tank had become hard to push home and I had been forcing it. He straightened a bent guide rail, replaced a missing screw left out by an earlier repair, and it slides in and seats without a fight now.
Susannah R.
The grill is even again and the corroded burner he found was clearly the cause. What I did not enjoy was waiting almost three weeks for the parts, and I had to ring to find out where they had got to.
Ophelia D.
The double oven lost the upper display while the lower one carried on. He found one output on the shared control had failed, replaced the board, and tested both cavities against his own probe afterwards.
Wallace F.
The flames were yellow and lifting on the two rear positions. He checked the air shutters, found lint from the new build still packed in behind the burner box, cleared it and set the flames back to blue.
Ellis W.
Airflow was fine at the grille but almost nothing came out at the roof. He found the exterior cap flap stuck shut with a wasp nest behind it, cleared it, and fitted a screen that will not choke the run.
Archie D.
Preheat took forever and then it never really settled. He found the door had dropped on its hinges and was standing off at the top corner. He rebuilt the hinges and it now shuts flush across the whole face.
Thaddeus P.
The top kept stepping itself down from high to low. He explained the protection that does that, measured the internal temperature, and found the vent slot at the back blocked by the drawer runner behind it.
Lionel Z.
Two knobs had seized in the salt air and one would not turn at all. He stripped the valve stems, regreased them with the right high temperature grease, and did not push me toward a whole new manifold.
Grover S.