13.0
What owners said after the visit
Rated 4.5 out of 5 from 63 published entries. The 21 below are the most recent against each repair chapter, printed in full and including the ones that are not flattering.
How to read these
Each entry is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the middling ones sit in the run with the rest. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
The selection below is the most recent 3 against each repair chapter, so every kind of equipment we work on is represented rather than whichever fault happened to be busy this month. The rating above is the mean of all 63, not of the 21 printed here. The remainder are published on the repair entries and village entries they belong to, where an entry sits beside the fault or the street it describes.
No entry quotes a figure. What a visit costs is set out in chapter 6 — $80 flat to come out and diagnose, credited against the repair — where it can be checked against the invoice, and what happens after the work is in chapter 12. If an entry below describes what your own appliance is doing, the repair entries explain how that fault is found, and the village entries cover what is particular about kitchens in each part of Nocatee.
Everything here is Wolf cooking equipment: gas and induction cooktops, ranges and rangetops, wall ovens, steam ovens, ventilation hoods and outdoor grills. Nothing else is on the van and nothing else appears below.
21 recent entries, across every chapter
The left front zone kept dropping out under a heavy pan. He measured both supply legs at the appliance, found one sitting low, and traced it to a loose connection in the junction box behind the unit.
Marguerite P.
Descaling had been skipped for years and the cycle would not finish. He ran it through properly, replaced an inlet valve that had already stuck once before, and wrote down the interval to keep to.
Leopold W.
Only the rear burner refused to catch and I had given up on it. He lifted the top, found the electrode lead chafed against the frame, fitted a new lead and dressed it clear so it cannot rub again.
Odile F.
The hood rattled and the first visit did not settle it. He came back, found a damper blade catching in the transition rather than the blower at fault, and put that right without charging me twice.
Merrick H.
The display went out after an evening storm and stayed out. He checked the supply and the thermal cutout before he touched the board, then showed me the scorched track on it so I could see the damage.
Rosalind T.
One half of the grill ran hot and the other barely coloured anything. He found a partly blocked venturi and a port run clogged with grease, cleared both, and balanced the flame across the whole bar.
Cassius D.
Roasts came out uneven while the oven read correct the whole time. He logged the cavity against his own probe over a full cycle, showed me the drift on paper, and changed the sensor instead of guessing.
Verity G.
Steam stopped partway through every cycle. He found scale bridging the level sensor, cleaned the probe back to metal, and told me which cleaning product to keep away from it so the deposit stays off.
Augustin V.
The oven panel went black overnight and the range was otherwise fine. He measured the supply into the control, found the transformer had failed open, and replaced that rather than the whole assembly.
Delia W.
Steam stopped halfway through and the tank light came on with a full tank. He cleaned the contacts in the reservoir housing, which had gone dull from the hard water here, and it has read correctly since.
Marcella D.
The hood had gone from a hum to a drone and pulled nothing. He took the blower out, showed me the grease sitting a finger thick on the wheel, cleaned it and rebalanced it. The kitchen clears in seconds now.
Priscilla T.
The front burner ticked away and never took. He found the spark electrode sitting too far from the cap and the ceramic hairline cracked. New electrode, gap set with a gauge, and it takes on the first turn.
Harriet L.
Everything came out underdone and the oven felt cool. He put a probe in, showed me it was running well under the set point, and replaced a sensor that had drifted rather than adjusting the offset to hide it.
Beatrice H.
The cooktop kept dropping out about twenty minutes into anything. He checked the air path underneath and found the joiner had boxed it in with no gap at the back. He opened that up and the cut-outs stopped.
Clementine F.
The outdoor grill had a cold half and a scorching half. He found one burner tube corroded through underneath where you cannot see it, replaced the pair so they would wear evenly, and reset the shutters.
Rosemary I.
Half the display was lit and the rest was blank. He found a cracked ribbon connection where the panel flexes as the door shuts, replaced the display and rerouted the cable so it stops being worked loose.
Ignatius R.
Only the lowest speed worked. He found a failed relay on the hood control and replaced the board, then went up into the attic and checked the duct run before saying the job was finished.
Ronald K.
Two burners lit and two would not. He isolated the spark module, showed me which outputs were dead on his tester, and fitted a replacement. He also cleaned the burner heads while the top was apart.
Terrence O.
The oven would reach temperature and then sag badly during a long roast. He found the door seal flattened along the bottom edge and heat leaving where you would never feel it. New seal and it holds.
Norbert A.
The left half died under load while the right half was fine. He isolated the power board for that side, replaced it, and then ran both halves flat out with pans of water before he would sign the job off.
Roland G.
Heat pooled at the back of the grill and the front barely browned. He levelled the whole unit in its island, which had settled, and replaced two heat shields that had warped enough to redirect the flame.
Vernon X.
Questions about these entries
- Where do these entries come from?
- Each is written by the person who paid for the visit and given to us afterwards, under a first name and a last initial. They are printed as they were given: not edited for tone, not reordered to flatter, and not thinned out by dropping the middling ones.
- Why is the rating not five out of five?
- Because the mean of all 63 entries is 4.5, and that is the figure we print rather than the one we would like. Some visits needed a second trip, some had a part arrive wrong, and those entries stay in the run and stay in the average.